We currently have an opportunity to join our team in the role of Trainee Cisco Voice Engineer – this role would be ideal if you have an interest in learning about Cisco Unified Communications and Contact Centre technologies.
On a day to day basis, you will be conducting BAU (Business As Usual) changes for our Technical Services Operations customer base, these changes will be carried out using technologies such as Cisco Unified Comms suite, Cisco UCCE, Verint and Exony. Any knowledge of these products is beneficial but not critical as on the job training will be provided.
You will be expected to have a basic understanding of networking technologies and must be very eager to learn. Having an attention to detail is a necessity for this role as you will be carrying out BAU changes for KCOM’s high profile customer base.
This role would ideally suit someone who is just leaving college or school and has completed an IT course of some description and is looking to take their learning forward with some real-world experience and on the job training.
Whilst working for KCOM as a Trainee Engineer you can expect support from experienced specialists and engineers, as well as on the job experience to progress your knowledge of Cisco products, Unified Comms and Networking. You will also be put through the relevant Cisco Certifications.
This role is based at our Hemel Hempstead office.
- Professional community:Customer Service & Support
- Location:Hemel Hempstead
- Working Hours:37.5