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Sales Coordinator

Sales Coordinator - Wakefield 

Working within a team of Sales Co-Ordinators to process and cleanse Sales Order information into the  Contracts Management System

The team undertake the following duties:

  • Provide sales support, facilitation and ownership of the end to end sales order process from initial enquiry to quotation, sales order processing and order management, to resolution of billing; serving as the prime customer contact throughout the process in order to maximise sales effort and to exceed customer expectations.
  • Processing of a wide range of quotations in a timely manner to meet customer expectations, in line with agreed SLAs – technology types and complexity levels vary – with a key focus on accuracy and consistency – with a focus on technical, commercial and legal governance and processes
  • Predominantly working closely with the Sales, Commercial Finance, Procurement and Presales community for quotations and order processing as well as Provisioning, Contracts Admin, Purchasing and Legal to ensure clean orders are raised on the systems
  • Processing orders ensuring information is complete, accurate and in accordance with the clean order check list and KCI
  • Action de-books and re-books / amendments / cancellations/ loans etc
  • Sales coordinators work without close supervision in the handling/escalation of incoming customer enquiries
  • The specific role will have responsibility for:
  • Processing orders that have been added to the OOHMIS order log by assigning and allocating OOHMIS references to contracts.
  • Several internal systems are to be used
  • Regular contact with internal customers is required
  • Plan and manage personal workload by reviewing and prioritising accordingly
  • Ensure that monthly reporting timescale requirements are met.
  • Maintaining the Contract Base Management System
  • Upkeep of Contract records in line with the order log, backlog revaluations etc.
  • Align and maintain contract base records with the view of the Account owner, ensuring the sales process is followed for new opportunities
  • Ongoing process reviews to ensure clean data inputs to OOHMIS from legacy systems
  • Manage the ongoing OOHMIS development regards capture of contract documentation, key facts, clauses and triggers (e.g. RPI, Volume commitments)
  • Renewals reporting, tracking success, losses, overdue, performance and short to long term visibility.  Leverage OOHMIS to develop reporting functionality, automation and dashboards
  • Ability to provide information to all Management levels if required
  • Backlog reporting.  Understanding the contract base movements to report monthly on change factors and future insight/trends
  • Provide Customer profitability insight, reviewing low margin and loss making customers.  Utilising OOHMIS to report which customers require investigation.  Work closely with the Sales community to understand margin levels
  • Constantly reviewing  reporting processes, driving  innovation, thought processes, continuous improvement, and greater management information

Skills / Experience:

  • Some knowledge with Internal Systems would be desirable but training will be given
  • MS Office – Excel essential
  • Analytical skills
  • Thorough and accurate approach to work
  • Tenacious, with the commitment to see work through to completion and chase down missing information
  • Good communication skills
  • Patience and persistence
  • Problem Solving
  • Attention to detail

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Melbourne House, Brandy Carr Road, Wakefield, England, WF2 0UG
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