Customer notice: You are running a browser which is not fully supported on this site. We cannot gurantee correct functioning of this site unless you are using a browser which is fully supported. Examples of browsers which are fully supported are Internet Explorer 9 (or higher), Chrome version 47 (or higher), Firefox version 40 (or higher) and Safari version 9 (or higher).


We are currently recruiting for a Resource Analyst to support our field operations team. This role is responsible for pro-actively ensuring sufficient field resources are available to meet demand, handling escalated issues and supporting the field operations strategy.

More specifically, your key responsibilities will include;

  • Using root cause analysis, proactively produce data driven insights, identifying any key trends. Use these to drive improvements in the relevant area of the business.
  • Lead the investigation of tools and techniques that will support continuous improvement initiatives and make recommendations as appropriate.
  • Contribute to the Field Operations team budget setting process, taking specific responsibility for the budgetary management of overtime
  • Accountable for the Management Information that drives the day to day operational management of Field Operations
  • Manage and develop key internal and external relationships to resolve any issues and improve the team’s capability & effectiveness
  • Interface with all relevant stakeholders to ensure the operating and reporting systems are effectively utilised and maintained
  • Comply with all IBMS requirements as detailed in the KCOM policies, ISO certifications, industry standards, legal & regulatory obligations and other related company arrangements and procedures.


To be successful in your application you will have excellent communication, time management and organizational skills. Some experience of working in a similar role would be highly advantageous.


Along with your base salary you will be eligible to receive 25 days holiday per year (plus an extra day for your birthday), a bonus, competitive pension contributions, life cover and a range of corporate discounts.

Close map
Hull – Salvesen Way
Kingston House, Salvesen Way, Hull, England, HU3 4XQ
  • Salary:
  • Professional community:
    Customer service and support
  • Location:
    Hull – Salvesen Way
  • Working Hours:
Share your feedback
Share this page