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We are currently recruiting for a Resource Analyst to support our field operations team. This role is responsible for pro-actively ensuring sufficient field resources are available to meet demand, handling escalated issues and supporting the field operations strategy.

More specifically, your key responsibilities will include;

  • Using root cause analysis, proactively produce data driven insights, identifying any key trends. Use these to drive improvements in the relevant area of the business.
  • Lead the investigation of tools and techniques that will support continuous improvement initiatives and make recommendations as appropriate.
  • Contribute to the Field Operations team budget setting process, taking specific responsibility for the budgetary management of overtime
  • Accountable for the Management Information that drives the day to day operational management of Field Operations
  • Manage and develop key internal and external relationships to resolve any issues and improve the team’s capability & effectiveness
  • Interface with all relevant stakeholders to ensure the operating and reporting systems are effectively utilised and maintained
  • Comply with all IBMS requirements as detailed in the KCOM policies, ISO certifications, industry standards, legal & regulatory obligations and other related company arrangements and procedures.

 

To be successful in your application you will have excellent communication, time management and organizational skills. Some experience of working in a similar role would be highly advantageous.

 

Along with your base salary you will be eligible to receive 25 days holiday per year (plus an extra day for your birthday), a bonus, competitive pension contributions, life cover and a range of corporate discounts.


 
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Location
Hull – Salvesen Way
Kingston House, Salvesen Way, Hull, England, HU3 4XQ
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  • Salary:
    £Competitive
  • Professional community:
    Customer service and support
  • Location:
    Hull – Salvesen Way
  • Working Hours:
    37.5
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