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Your Role

In the role of Nuisance Call Analyst, you will identify, analyse, qualify and manage blocking of Nuisance Calls across our network. You will be responsible for monitoring, analysing and ‘in-life’ managing CLI reports to identify all inbound Nuisance Calls to our Meta 2.0 platform CFS and liaise with the Fraud and platform Operations teams to help mitigate / minimise risks and update Nuisance Calls tables/lists held on the Meta 2.0 platform CFS.

More specifically, your key accountabilities will include;

  • Network / data monitoring for patterns
  • Investigations into what network data patterns and customer reports suggest with decision making on next steps
  • Liaising with carriers, partners and Ofcom/ICO
  • Document / review dispute resolution process
  • Handling dispute resolutions as per GC requirement
  • Maintaining call blocking parameters
  • Maintaining call blocking lists given various inputs
  • Maintaining bypass list of emergency organisation numbers
  • Reporting on blocked call volumes/attempts for different indicator reasons (no CLI, on list for example)
  • Maintaining white lists

 

What skills do you need to do this role;

  • Analytical mindset
  • Strong attention to detail
  • Excellent communication skills
  • Good organisational skills
  • Ability to prioritise workload

 

This role will be based at our Hull – Salvesen Way office. Your hours of work will be 37.5 per week, Monday to Friday 8.30am to 5.00pm

You’ll get 25 days holidays per year (plus your Birthday off), a competitive pension, access to the KCOM flexible benefits scheme, the option to join the KCOM share scheme, and 4 times salary life assurance.


 
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Location
Hull – Salvesen Way
Kingston House, Salvesen Way, Hull, England, HU3 4XQ
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  • Salary:
    £Competitive
  • Professional community:
    Business Services
  • Location:
    Hull – Salvesen Way
  • Working Hours:
    37.5
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