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Consulting Architect

KCOM is a leading provider of communications services and IT solutions to organisations and consumers. By listening to and learning from our customers, we design and deliver the right services to connect them with the things that matter.

The Consulting Architect will provide overall technical leadership for a large enterprise account team, covering design, delivery and in-life services ensuring end to end assurance of technology and service meets the client’s needs.

In this role you will engage with our Enterprise customer and KCOM stakeholders in order to determine the most appropriate solution. Choosing from a wide range of established and emerging solutions within the KCOM portfolio, you will drive positive outcomes for the client.  Solutions will span the six key areas of strategic focus as below, but will also require consideration for new relationships and emerging technology discussions.  The six areas of focus being:

  1. Customer Contact Services
  2. Identity Management Services
  3. Analytics
  4. Cloud Migration Services
  5. Cloud Native Innovation
  6. Multi-Cloud Manager Services

Key Accountabilities

  • Translate business requirements (both functional and non-functional) into a solution, ensuring compliance with the organisations strategy, policies and standards
  • Lead the development of and communicate technical architecture views, standards and roadmaps to stakeholders and project teams
  • Within sensible boundaries of risk and commercial considerations, challenge established norms in order to ensure that the service and solutions are the best possible, and not just those available.
  • Ensure that the development of architectures for complex systems leads to successful delivery and operation
  • Review and approve all key architectural deliverables to ensure the solution is compliant with the architectural specification and the organisations standards
  • Take responsibility for identifying, qualifying and mitigating risks associated with the solution, to ensure effective control of technical risks
  • Maintain, apply and share a broad industry and technical awareness to maintain best practice and be a recognised subject matter expert within the organisation
  • Communicate at both project and strategic levels with customers, suppliers and users both internal and external
  • Assist in preparation of technical programme/project plans
  • Monitor technical progress, informing project management of major technical issues and making recommendations on their resolution
  • Where needed, deep dives into technical areas to solve specific solution design challenges
  • Work effectively to produce quality solutions within business and project constraints


As well as the above, the role must provide technical leadership and demonstrate a deep understanding of the following:

Key technical skills required include architectural knowledge of:

  • Contact centre core technologies (Cisco, Verint, Nuance)
  • Contact centre multi/omni-channel solutions (eGain)
  • Common CRM solutions (e.g. Pega, MS Dynamics,
  • Working knowledge of big data solutions

Also, desirable knowledge and experience in the following areas:

  • Design of enterprise scale API solutions
  • Implementing TDD or BDD methodologies
  • Agile delivery
  • Public Cloud based solutions (Azure, AWS)
  • Security principles and appropriate classifications (Sensitive, Official, GDPR etc.)

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26 Finsbury Square, London, England, EC2A 1DS
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