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We have an opportunity for a 2nd Line Engineer to join our team onsite at NFUM. This role will involve working across the operating hours of Monday to Friday from 8:00am until 6.00pm.

 The key responsibilities of this role will include:

  • Interfacing with the NFUM Service Desk directly
  • Owning Incidents, Problem tickets and Service Requests on behalf of the Network Services tower end-to-end, working with both the NFUM and other vendors where required to resolve
  • Providing technical input on network changes if required
  • Escalating to 3rd Line/Cisco TAC when and where required

 To be successful in your application you will be able to demonstrate the following experience;

  • Operational Life Cycles; incident, change, problem management
  • Service Request fulfilment
  • Advanced Network and Voice Troubleshooting
  • Physical network patching
  • Network device software updates
  • Advance desk side assistance for Voice services
  • Remedy ITSM
  • Exceptional communication skills


The essential technical skills we are seeking for this position are;

  • Valid Cisco CCNP
  • WAN Technologies (DSL/MPLS/FTTC)
  • Cisco Switches
  • Meraki and Cisco Access Points
  • Cisco Routers
  • Routing Protocols (BGP/EIGRP/OSPF)
  • Cisco Call Manager 10/ UCCE & UCCX/ARC/Unity
  • Cisco Any Connect
  • Class of Service/ Quality of Service
  • Virtual Server/Appliance architecture
  • Call Recording Technology (Calabrio) 


In addition to your base salary you will be eligible to receive; a bonus, competitive pension contributions, 25 days holiday and access to our flexible benefits scheme.

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Stratford upon Avon
NFUM Head Office, Tiddington Road, Stratford upon Avon, Warwickshire, England, CV37 7BJ
  • Salary:
  • Professional community:
    Customer Service & Support
  • Location:
    Stratford upon Avon
  • Working Hours:
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